Security is an inseparable part of the services provided by DC BLOX. Our secure state-of-the-art data center facilities are designed to address all the physical and environmental security requirements of all of our customers, supporting safe and secure operations that are designed to comply with every relevant standard, rule and regulation.Our customers can design, implement and maintain their own systems and network within our data center in the right way to fit their needs, knowing that we will continue to support all of their physical and environmental security requirements even as they evolve.

It is important to keep in mind that DC BLOX does not interact directly with customer systems and networks. As such, we have defined a “shared responsibility” model for maintaining the overall security of DC BLOX customers installations. Under this model:

DC BLOX is responsible for:

  • The physical security of the data center facilities;
  • The environmental security of the data center facilities;
  • Provisioning power and network connectivity) to our customers, and the security of the network devices that we manage to do so;
  • Maintaining secure operations of the facilities, including all operational elements such as guards, visitor badging logging, and escorting, etc;
  • Initiating emergency procedures as necessary to address security incidents, disaster response, and other issues that might impact the data center facilities;

DC BLOX customers are responsible for:

  • All network, system, security and other devices installed within their assigned cage or racks inside of the data center facilities;
  • All internal network, system, and device logical and physical operations for their installation;
  • Ensuring that DC BLOX is provided updated lists of customer personnel that are authorized to visit and/or work within their installations at all times;
  • Ensuring that DC BLOX is provided with all information necessary (e.g. emergency contacts) to address exception requests or handle emergencies on their behalf

For questions or concerns about security, or to report a suspected incident, please contact support@dcblox.com.